Typically, our answer is "Yes" but there is a basic rule: Your upload speed must be greater than 2Mbps. Consistent connections are preferred (T1, Coaxial, or Fiber). Functionality/call quality can be limited on DSL, due to the inherent inconsistency of DSL connections.
A soft phone application is considered a convenient "nice-to-have" that should not be depended on, especially for business. It's highly recommended that your business has real desk phones, which work in tandem with our mobile app.
eFax works just like a normal fax machine, but instead, the fax machine is just an online web portal. When you receive a fax, it will be saved in your eFax portal, and it will be emailed to you as a PDF file.
HIPAA is a medical compliance structure that requires our eFax services to be encrypted from upload to transmission across phone lines. Our eFax system uses SHA-512 2048-bit encryption certificates, which far exceed HIPAA regulations.
In addition, our actual phone lines (handsets, fax lines, etc.) are also encrypted using the same bank-level encryption system.
If your internet or network connection exhibits a sudden fluctuation, it can cause the phone(s) to disconnect from the server. They will typically reconnect automatically, but this process can take a few seconds or minutes. If you try to dial out when the phone is not talking with our servers, it will give you the "Direct IP Calls Disabled" error, or something similar.
To resolve this error, make sure your office/home has internet. Then, reboot the phone by unplugging the power cord and plugging it back in. If none of your computers have internet access, then the issue lies with your internet carrier.
A SIP ALG, or SIP Application Layer Gateway, is a program that runs on your router or modem (or both!) that re-writes the network packets that flow between your phones and our servers. You must disable this feature to expect VoIP to function properly. If you do not know how, we will gladly help you disable your SIP ALG.
If your router/modem has a SIP ALG enabled, PrimeVOX Communications is not responsible for dropped or missed calls - SIP ALGs do tons of damage to VoIP, so if you do not heed our requirement to disable it, we cannot guarantee anything will function properly.
All telecommunications service providers must contribute to the federal Universal Service Fund, which allows those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries to access to telecommunications services at reasonable rates through programs and initiatives such as the Connect America Fund, Lifeline and E-rate.
A "Universal Service" line item may appear on your telephone bill when your service provider chooses to recover USF contributions from you, the customer. The FCC does not require this charge to be passed on to you, but service providers are allowed to do so. These charges usually appear as a percentage of your phone bill. Companies cannot collect an amount that exceeds the percentage of their contribution to the USF. They also cannot collect any fees from someone who is a Lifeline beneficiary.
The USF Federal Recovery Fee is present on your monthly bill, and changes quarterly. This is why your bill will slightly fluctuate every 3 months. Please see our Federal USF page for the current percentage rate.